Home Frequently Asked Questions
Frequently asked questions
We have gathered the questions people ask us most. If you cannot find the answer you need, just give us a call.
01 How should I choose between cleaning companies in Istanbul?
When choosing, first check whether the staff are registered with social security (SGK) and whether their criminal records have been checked. Supplies and equipment included in the service, a job that starts with a written quote and a defined scope, payment taken at handover after the satisfaction form, and corporate references you can verify are also signs of a reliable company. Yeşil Temizlik has applied all of these criteria since 2012.
02 How do cleaning companies set their prices?
The price depends on factors such as floor area, number of rooms, level of soiling, the scope of the work (empty flat, post-construction, office), team size and supplies. You can see all approximate ranges on our Price List page. Send us a short video of the space, or if needed we come for a free survey, and we give you the final price right away.
03 Do you clean furnished (occupied) homes?
No. To protect the quality of our service, we do not clean furnished homes. We are happy to help with empty flats, offices, villas, facades and industrial cleaning.
04 What is the scope of your services?
We provide regular or one-off cleaning services to institutions and companies. For individual customers, we mainly help with empty flat and villa cleaning.
05 Will we be happy with the service?
In an intangible service like cleaning, our priority is not to make excuses after a problem appears, but to take precautions before anything goes wrong and keep the process running smoothly. The fact that we have worked with the same organisations for many years is the clearest sign of this.
06 Can we trust you?
We serve many corporate companies, government institutions and consulates across Istanbul. All of our staff are carefully selected against reliability criteria, and their criminal records are checked.
07 What happens if something is damaged during cleaning?
We hold liability insurance for any damage to the premises or belongings during the work. Our staff also work fully insured.
08 Do you bring the cleaning supplies?
Yes. Cleaning supplies and equipment are included in the service, so you do not need to provide anything. If you prefer a specific product, we can take that into account too.
09 Which parts of Istanbul do you serve?
We serve all of Istanbul with our teams on the European and Anatolian sides.
10 How is payment made?
We accept payment by bank transfer / EFT. You can find our account details on the Bank Account Details page, and corporate invoices are issued.
11 What is the 100% Customer Satisfaction Guarantee?
Payment is taken only after the customer satisfaction form has been filled in positively and signed. So all you need to do is be there to check the home at handover. Finishing early and leaving is out of the question. If there is any problem, just call us and we will do everything we can to make sure you are satisfied.
12 Which machines and brands do you use?
To make sure nothing goes wrong during the service, we use professional machines from the German brand Kärcher and the Italian brand Lavor, together with backups. With a steam machine of at least 3 bar pressure that can lift stains (Kärcher SC-1020), we do detailed cleaning of window hinges, tile grout, kitchen grease and hard-to-reach areas.
